Refunds & Returns

Any item being returned, other than faulty goods, may be subject to a re-stocking fee. Please check with us before returning any items. An additional postage cost will be incurred if a replacement item is required.

Faulty Item: Please contact us on 01329 827516 to discuss prior to return.

Missing/Incorrect Item received: Please contact us on 01329 827516 within 3 days of receiving the order.

Damaged Item: Please contact us on 01329 827516 within 24 hours of receiving the order.

When returning items ensure all items are adequately packaged in the original packaging. The company takes no responsibility for any damage to items that are not packaged adequately and damaged in transit.

Please ensure that you enclose:
Your returns number or Order Number.
Written details of why you are returning the item.

When parcels are delivered inspect them immediately for damage and if they are damaged do not accept delivery of the item.

Change of mind/Cancellations

Products that prove to be unsatisfactory may be returned for a refund, exchange or credit note subject to the following conditions

  • We recieve the goods within 14 days of dispatch.
  • Items and their packaging are recieved in unused re-saleable condition.
  • Items are recieved with a copy of the original invoice, reason for return and return reference number (call our sales team for details).
  • Items are returned with the carriage paid.